General Terms and Conditions
1. Introduction
1.1 These terms and conditions govern your use of our website and the purchase of products offered through it.
1.2 The definitions and interpretations of the terms used in this document are provided in section 26.
2. Acceptance
2.1 By using our website or purchasing products, you confirm and warrant that:
(a) You are a natural person aged 18 or older.
(b) You have the legal capacity to enter into a binding contract with us.
(c) You are not restricted by any applicable law or treaty from entering into such a contract.
2.2 We may request written confirmation of your authority to accept these terms.
2.3 You also confirm and warrant that you:
(a) Have not been convicted of any computer- or internet-related offense.
(b) Have not been previously denied access to our website or products.
2.4 We reserve the right to deny you access to our website if we deem it necessary or appropriate.
2.5 By placing an order, you acknowledge and agree to the following:
(a) You have carefully read and fully understood these terms and conditions.
(b) Your order constitutes an offer to purchase in accordance with these terms and conditions.
(c) Any order confirmation will be governed exclusively by these terms and conditions.
(d) You agree to comply with these terms and conditions.
2.6 If you do not agree to these terms and conditions, you must not use our website or purchase any products.
2.7 Agreement to Terms and Conditions
You must expressly agree to these Terms and Conditions to:
(a) Submit any information to or through our website.
(b) Purchase any products.
2.8 Acceptance of Additional Policies
By visiting our website, purchasing products, or agreeing to these Terms and Conditions:
(a) You also agree to our Privacy Policy.
(b) You accept and agree to comply with our Acceptable Use Policy (refer to paragraph 12 for details).
2.9 Recommendation
We strongly recommend that you print or save a copy of these Terms and Conditions for your future reference.
2.10 Non-Agreement
If you do not agree to these Terms and Conditions, you are not permitted to place an order or communicate with us.
3. Personal Use
You confirm that you will use the website to purchase products solely for your personal, non-commercial use. You agree to act as a principal and not as a representative or on behalf of any other person.
4. Prices
4.1 The prices displayed for products on our website include delivery charges but exclude any fees, taxes, duties, levies, or other government-imposed charges (“duty unpaid and untaxed”).
4.2 You are responsible for any duties, taxes, fees, levies, or other charges related to the importation of products to your delivery address. These costs are not included in the product prices.
Additional charges, such as customs duties or import VAT, may apply, especially if goods are shipped from a non-EU country (e.g., China).
It is advisable to confirm with our customer service whether customs duties apply before placing an order.
Customs duties or import VAT are not covered by us and remain the buyer's responsibility.
Goods are shipped "duty unpaid and untaxed," and the buyer, as the "importer of record," must ensure proper payment of customs duties and compliance with all import laws and regulations of the destination country.
Since import rules vary by country, please check the relevant import duties and VAT for your country before placing an order.
4.3 While we strive to ensure the accuracy of all details, descriptions, and prices displayed on our site, errors may occasionally occur.
If a pricing error is identified, we will notify you promptly and provide the option to reconfirm your order at the correct price or cancel your order.
If we are unable to contact you or do not receive your response, the order will be considered canceled, and you will receive a full refund.
Should you choose to reconfirm your order, we will arrange delivery and adjust the payment amount accordingly, using the same payment method as the original order.
4.4 We are under no obligation to fulfill an order if the price displayed on the website is incorrect, even after you have received an order confirmation.
4.5 Prices are subject to change; however, any changes will not affect orders for which an order confirmation has already been issued.
5. Placing an Order
5.1 All orders depend on product availability. After placing an order, if we have enough stock, you will receive an order confirmation, which acknowledges your order. In case of stock unavailability or delivery issues, we will inform you via email and issue a full refund for the affected items.
5.2 A contract is formed only once we send you the order confirmation, which applies solely to the products listed in it. These terms and conditions are part of the contract and take priority over any other terms.
5.3 If your order contains multiple items, they may be shipped separately at different times.
5.4 We have the right to remove products from the website or change its content at any time. We are not responsible for any removed products or edits to website materials.
5.5 We reserve the right to refuse or cancel any order at any stage, even after sending an order confirmation. We are not liable for any refusal or cancellation.
5.6 If we cancel your order after receiving payment (including after issuing the order confirmation), we will refund the full amount.
6. Payment
6.1 You can pay for your products using any payment method available on our website.
6.2 You may also use promotional vouchers provided by us to cover part or all of your order. These vouchers can only be redeemed online during checkout.
6.3 We may use third-party payment processors to handle payments between us. By placing an order, you consent to sharing necessary documents and personal data with these processors.
6.4 We are not a regulated payment processor or money service provider, and we are not responsible for any issues caused by payment intermediaries.
6.5 You are responsible for ensuring the accuracy of the information provided during payment. By making a payment, you confirm that:
(a) the payment method used belongs to you;
(b) any promotional vouchers used are rightfully yours (if applicable);
(c) you have sufficient funds or credit to complete the payment for your order.
6.6 We are not responsible for unauthorized use of your credit, debit, or prepaid cards by third parties, even if reported stolen. We reserve the right to report any fraudulent activity to the appropriate authorities.
6.7 You agree not to:
(a) initiate chargebacks for payments made to us;
(b) reverse any payments for products.
6.8 You agree to indemnify us and hold us harmless from any losses, costs, or expenses arising from chargebacks, cancellations, or reversals initiated by you.
7. Delivery
7.1 We will make reasonable efforts to deliver your order to the address provided during checkout.
7.2 An estimated delivery date will be shown during checkout.
7.3 If we are unable to meet the estimated delivery date, we will notify you promptly. However, to the extent permitted by law, we are not responsible for any losses, damages, or expenses caused by delivery delays.
7.4 If we cannot deliver to your specified address, we will inform you promptly. You can either cancel your order for a refund or provide an alternative delivery address.
7.5 The risk of the products transfers to you upon delivery, unless the delay is caused by your failure to comply with these terms. In this case, the risk transfers when delivery would have occurred without your breach.
7.6 If you are unavailable to accept delivery, the carrier may leave instructions for re-delivery or collection.
7.7 If you unreasonably refuse delivery or fail to collect your order, we may charge you for the reasonable costs incurred in returning the order, without affecting our other rights.
7.8 Orders are dispatched within 2-5 days of confirmed payment. Standard delivery takes 5-8 working days, but may take up to 4 weeks in exceptional cases, unless stated otherwise. Orders are shipped by the manufacturer once all items are available.
7.9 Customs, Duties, and Taxes
All customs duties, taxes, and import charges are your responsibility and are not included in the product price. Additional costs, such as customs duties or VAT, may apply when goods are shipped from a non-EU country (China).
Contact customer service to confirm whether customs duties apply to a specific product before ordering. We do not cover customs duties or VAT, and goods are shipped "duty unpaid and untaxed."
As the buyer and "importer of record," you are responsible for paying the applicable duties and taxes and complying with all import regulations. Please check your country’s customs policies before ordering.
8. Cancellation or Modification of Orders
8.1 You can request to cancel or modify your order by emailing us after placing it on our website.
8.2 After Packing:
Once your order has been packed, it cannot be cancelled or amended. If this occurs, you will need to follow the return procedure outlined in Section 10.
Since our products are shipped from Asia, extended transit times may apply, which are beyond our control.
If the products have already been shipped, cancellation is no longer possible. In this case, please wait for the items to arrive and return them to us. You may notify us of your intent to cancel in advance.
To speed up the return process, please provide a shipping confirmation for the returned items. Refunds before receiving the returned products may only be processed after 16 weeks from the order date if the goods have not arrived.
8.3 Automated Order Processing:
Orders are automatically processed and dispatched quickly once placed.
Interrupting the shipping process is not possible once the order has been triggered. Refunds before delivery can only be processed within 24 hours of placing the order.
9. Defective Products
9.1 You understand that the products offered are standard items and are not tailored to meet personal requirements.
9.2 All product descriptions, information, and materials on the website are provided "as is," with no warranties or representations, express or implied.
9.3 Product images on the website may differ slightly from the actual items you receive.
9.4 If you receive a defective product, please email us with details and include a photograph of the defect.
9.5 You may return the defective product according to the return process outlined in Section 10.
9.6 After receiving the returned product, we will inspect it promptly. Processing times may vary based on your order.
9.7 If the product is confirmed defective, we will notify you by email.
9.8 If the product is defective, we will, at our discretion:
(a) Replace the Product: Send a replacement to your delivery address and cover the delivery costs. You must return the defective product to us.
(b) Provide a Refund: Refund the purchase price and return shipping costs. The refund will be credited to your original payment method.
9.9 If we determine the product is not defective, we reserve the right not to issue a refund for the purchase price. We may charge reasonable service fees, which will be deducted from your original payment method. To the extent allowed by law, we will not be liable for any losses, costs, or damages resulting from this determination.
10. Returns and Refunds
10.1 Our returns policy is part of these Terms and Conditions of Sale, which govern your access and use of our website.
10.2 If you're not fully satisfied with your order, you may email us to initiate a return. Returns must be made within 30 days from the date you, or a third party designated by you (other than the carrier), received the final product in your order.
10.3 You are responsible for the cost of returning the product.
10.4 A refund will only be issued once we have received the returned product and completed an inspection.
10.5 Returned items must be in the same condition as when you received them. They should be unused, properly packaged, with all product labels intact, and in the original packaging. We reserve the right to reject returns of products in unsuitable condition.
10.6 Processing times for returns may vary depending on your order.
10.7 After we approve the return and inspect the product, you will be notified by email. Refunds will be issued promptly to your original payment method once approved.
10.8 The return process will be considered complete once we receive the physical goods.
10.9 Since our products are shipped from Asia, delivery times may be longer, and we cannot control these delays. If the goods are in transit, cancellation is no longer possible. You will need to wait for the goods to arrive and then send them back to us. However, you may notify us of your cancellation intent in advance.
For faster processing, we recommend providing us with a shipping confirmation when returning goods. Refunds before receiving the goods will only be considered after 16 weeks from the order date if the goods have not arrived.
11. Vouchers
11.1 Promotional vouchers or discounts can be applied when purchasing products on our website.
11.2 To redeem a voucher or discount, the code must be entered during the checkout process.
11.3 Once applied, the voucher or discount will be deducted from the total order amount at checkout.
11.4 Only one promotional voucher or discount can be used per order.
11.5 Promotional vouchers have no cash value and do not accrue interest.
11.6 If the value of the promotional voucher does not cover the entire order cost, the remaining balance can be paid using another available payment method.
11.7 If you return an order purchased with a promotional voucher, the value of the voucher will not be refunded. However, any additional amount paid using a separate payment method may be refunded.
12. Permitted Use
12.1 You agree not to engage in the following prohibited activities ("Prohibited Actions"):
(a) Using our website in any manner that could cause harm or disrupt its operation, availability, or accessibility;
(b) Using our website for illegal, unlawful, fraudulent, or harmful purposes, or in connection with such activities;
(c) Using our website to copy, store, transmit, or distribute any material associated with spyware, viruses, Trojan horses, worms, keyloggers, rootkits, or other malicious software;
(d) Performing any automated data collection activities (e.g., scraping, data mining, or harvesting) on our website without our explicit written consent;
(e) Accessing or interacting with our website using automated tools, such as robots or spiders;
(f) Violating the guidelines in our website’s robots.txt file;
(g) Using data obtained from our website for direct marketing (e.g., email, SMS, telemarketing, or direct mail);
(h) Contacting individuals, companies, or entities using data obtained from our website;
(i) Using the website to interact with devices unless explicitly authorized;
(j) Using our website’s infrastructure to engage in hacking, sending harmful network messages, or other activities that could damage any device, whether owned by us or not;
(k) Copying, publishing, modifying, translating, decompiling, disassembling, reverse engineering, or attempting to access the website’s source code or structure, whether to create derivative works or otherwise;
(l) Using or accessing the website to create a competing product or service, or to share a product comparison with third parties;
(m) Selling, transferring, sublicensing, distributing, or leasing access to the website;
(o) Making the website available to third parties via a private network;
(p) Editing or modifying any content printed or copied from our website in any form, digital or otherwise;
(q) Using the website in any way prohibited by law or regulation;
(r) Making unauthorized requests or orders;
(s) Placing speculative, false, or fraudulent orders.
12.2 You agree to take responsibility for any damage, loss, liability, costs, or expenses resulting from any prohibited actions you commit or authorize.
12.3 You agree to notify us promptly if you become aware of anyone engaging in prohibited activities, and assist us reasonably with any investigation based on your information.
12.4 You must ensure that any information you provide to us through our website or in connection with it is:
(a) True, accurate, up-to-date, complete, and not misleading;
(b) Compliant with all relevant laws and regulations;
(c) Not infringing on others’ privacy, data protection, confidentiality, intellectual property rights, or any other rights;
(d) Not offensive, abusive, pornographic, defamatory, misleading, illegal, or otherwise objectionable.
12.5 You must provide any documents or information we request to verify your identity, and immediately update any information to keep it complete and accurate at all times.
12.6 You must comply with all applicable laws related to your use of the website, whether based on your country of residence, the location from which you access the website, or other factors.
12.7 If you become aware of any content or activity on our website that violates these terms, please email us immediately.
13. Links to the Website
13.1 Links from our website to third-party sites and resources are for informational purposes only and should not be interpreted as endorsements or recommendations by us.
13.2 You acknowledge that we do not control the content of sites or resources linked to or mentioned on our website.
13.3 You may link to our homepage as long as it is done fairly and legally, without harming or taking advantage of our reputation.
13.4 You must not create a link implying any form of affiliation, authorization, or approval by us when none exists.
13.5 You must not create a link to our website from a site you do not own.
13.6 You may not embed our website in frames on another site or link to any part of our website other than the homepage.
13.7 We reserve the right to revoke the permission to link at any time without notice.
13.8 Any site linking to ours must adhere to the content standards outlined in our acceptable use policy (see paragraph 12).
13.9 Contact us for prior approval if you wish to link to our website in a manner that does not comply with these guidelines.
14. Intellectual Property Rights
14.1 The website's code, structure, and organization are protected by intellectual property rights.
14.2 We own or hold licenses for all intellectual property rights related to our website and its content and materials. These are protected by worldwide laws and treaties, with all rights reserved.
14.3 You may only use the website and its content for personal, non-commercial purposes and in accordance with these terms. The website’s content includes material related to the products.
14.4 You agree to notify us of any suspected infringement of our intellectual property rights.
14.5 You may not use our trademarks without our prior written consent, unless they are part of the material you use and reproduce exactly as per paragraph 13.
15. Data Protection
15.1 Our privacy policy, which forms part of these terms, governs your access and use of our website.
15.2 We use cookies on our website to track how customers prefer to view the site. By accepting these terms, you consent to our use of cookies. For more information, please see our privacy policy.
15.3 If you provide us with personal data, we will process it according to your instructions and take appropriate security measures to protect it from unauthorized processing or accidental loss, destruction, or damage.
15.4 Unless specific safeguards are required or otherwise agreed upon, documents related to product sales may be shared between us and accessed electronically by our employees, officers, consultants, or agents.
16. Viruses
16.1 We do not guarantee that our website is secure or free from errors or viruses.
16.2 It is your responsibility to configure your IT systems, programs, and platform to access our website. You should use your own antivirus software.
16.3 You must not misuse our website by introducing viruses, Trojan horses, worms, logic bombs, or other harmful materials.
16.4 You must not attempt unauthorized access to our website, the server hosting it, or any connected servers, computers, or databases.
16.5 You must not launch denial of service attacks or distributed denial of service attacks against our website.
16.6 If we believe you have violated this section, we will immediately terminate your access to the website. We may report violations to relevant authorities, if required by law.
17. Liability
17.1 Subject to paragraph 17.13, we are not liable for any loss suffered by you or others as a result of:
(a) Third-party or user content;
(b) Our content, especially regarding accuracy, completeness, or timeliness;
(c) The products, including quality, images, descriptions, specifications, and suitability;
(d) Reliance on the information in these terms, conditions, or the website;
(e) Inability to access the site or partial/unavailable access;
(f) Failure or delay due to circumstances beyond our control, including telecommunication failures, power outages, terrorism, strikes, weather, computer breakdowns, supplier delays, and personnel absence.
17.2 We are not liable for any loss of profits, business opportunities, goodwill, savings, or any indirect or consequential losses, even if foreseeable.
17.3 Our liability will be limited to the greater of US$1,000 or five times the price you paid for the products causing the liability. Unpaid amounts will reduce this limitation.
17.4 Claims for breach must be made within one year of the incident causing the loss.
17.5 Claims cannot be made personally against our employees or agents, except for acts or omissions related to their responsibilities.
17.6 All representations and warranties implied by law are excluded to the fullest extent allowed by law.
17.7 Claims may only be made for acts or omissions, including related or similar incidents.
17.8 These limitations apply to our aggregate liability for the same damage.
17.9 If a limitation applies, it applies to the entire service or product supply.
17.10 We are only liable for the portion of the fault attributable to us in cases where we are jointly liable with another party.
17.11 Liability is reduced by the amount another party would be liable for.
17.12 It does not matter if actions against another party are time-barred, if they lack means, or if they no longer exist.
17.13 Exclusions and Limitations of Liability
The exclusions and limitations of liability do not affect our liability for:
(a) Death or personal injury resulting from our negligence;
(b) Fraud or reckless breach of professional duty;
(c) Any liability that cannot be excluded or limited under applicable law;
(d) Cases where law requires a minimum liability.
17.14 Remedies
These provisions represent the full list of remedies available under these Terms.
18. Indemnification
18.1 You agree to indemnify and hold the Indemnified Parties harmless, upon request, for any claims, costs, or losses arising from:
(a) A significant violation by you of these Terms and Conditions;
(b) Any fraud, negligence, misconduct, or reckless disregard of your responsibilities under these Terms and Conditions;
(c) Your use of our website.
18.2 We reserve the right to seek reimbursement for any reasonable expenses incurred due to an indemnified claim, which will be payable upon request.
19. Force Majeure Event
19.1 If a Force Majeure Event persists for more than one week, we may immediately terminate these Terms and Conditions with written notice, without any further liability except for refunding any products you have already paid for but not received.
19.2 We maintain discretion in handling a Force Majeure Event to ensure our obligations under these Terms and Conditions are met.
20. Variations
20.1 We may modify these Terms and Conditions periodically. We will notify you in advance of any significant changes that could be detrimental to you. The updated Terms and Conditions will apply to your continued use of our website and any products purchased through it.
20.2 If you disagree with the amended Terms, you must cease using our website and refrain from purchasing our products.
20.3 If you have explicitly consented to these Terms, we will request your approval for any revisions before your next purchase after the changes take effect. If you do not provide consent within the designated period, you must stop using the website or purchasing our products.
21. Your Breach
21.1 Without limiting other rights, if you violate these Terms or we suspect you have breached them, we may:
(a) Issue one or more formal warnings;
(b) Temporarily block your access to our website;
(c) Suspend order processing;
(d) Refuse to accept any payment from you;
(e) Permanently ban you from the website;
(f) Block access from your IP address;
(g) Contact your Internet service provider to block your access;
(h) Take legal action for breach of contract or other reasons.
21.2 If we suspend, ban, or block your access, you must not attempt to bypass these measures.
22. Termination and Suspension
22.1 You may stop using the Site at any time.
22.2 We may suspend the Site’s provision at any time, with or without cause or notice.
22.3 We may suspend or terminate your access if your use of the Site may lead to legal liabilities or disrupt others’ use of the Site.
22.4 We will try to notify you before suspending or terminating access, but we may also do so immediately and without notice, at our discretion.
22.5 We do not guarantee uninterrupted access to our website and may suspend, withdraw, or limit its availability for operational reasons. No compensation will be provided for interruptions, suspensions, withdrawals, or modifications of the website.
23. Effect of Termination
23.1 Upon termination of these Terms, we are no longer obligated to provide customer service.
23.2 You will not be entitled to compensation for the loss of rights, goodwill, or any other losses due to the termination, regardless of the reason.
23.3 Termination will not affect rights or obligations that have already accrued, nor will it impact provisions that are meant to survive termination, such as Sections 17 (Liability) and 18 (Indemnification).
24. General Provisions
24.1 You may not transfer or assign your rights under these Terms.
24.2 The rights, powers, and remedies granted here are cumulative and do not exclude other available rights or remedies.
24.3 We may subcontract the hosting of our website to a third party.
24.4 If any provision of these Terms is deemed invalid or unenforceable under the law, it will be enforced to the fullest extent allowed. The remaining provisions will remain valid.
24.5 Delaying or failing to exercise any right, power, or remedy under these Terms does not waive those rights, powers, or remedies.
24.6 These Terms do not require third-party consent for enforcement.
24.7 These Terms benefit both parties and are not intended to be enforced by third parties.
25. Applicable Law
"Order" refers to the purchase you place on our website for one or more Products.
"Order Confirmation" is the email we send to confirm your order, as described in paragraph 4.3.
"Payment Intermediary" refers to any third-party processor we use.
"Product" refers to any item offered on our website.
"Website" refers to our website.
"Site Infrastructure" includes all systems (e.g., code) enabling or describing the Site.
26. General Provisions
26.2 References to "paragraphs" refer to sections in these Terms.
26.3 Headings are for convenience and do not affect the interpretation of these Terms.
26.4 Singular words include their plural form, and vice versa. Words expressing gender are inclusive of all genders, and references to persons may include individuals, companies, or other entities.
Contact Information
Email: info@rosewoodstyle.com
Alternatively, you can reach us through our contact form.